What is covered
- 2-year limited manufacturer warranty on the mower for residential use
- Briggs & Stratton engine covered under the engine maker's own warranty
- Defects in materials or workmanship, including deck, transmission and electrics
What is not covered
- Normal wear items: blades, belts, spark plugs, filters, tires and batteries
- Damage from commercial use, accidents, impacts or hitting obstacles
- Damage from missed maintenance, wrong fuel or stale fuel
- Unauthorized modifications or repairs
How to file a claim
- Email contact@craftsman-us.shop with your order number, a description of the fault and photos or a short video
- We confirm coverage, usually within 1 business day
- We arrange service at an authorized center near you, or ship the covered replacement parts
Keep the machine covered
Change the oil after the first 5 hours and then each season, keep the air filter clean, check blade condition and use fresh fuel. Keep receipts for maintenance — they support your claim.
Faults on arrival
If the mower arrives damaged or will not start, that is handled as a delivery issue rather than a warranty claim — see our shipping policy and contact us within 48 hours.
Talk to us
(734) 654-8988 · Mon–Fri · 8:30 AM – 5:00 PM EST