1. 1

   Order confirmed

   You receive an email receipt right after checkout.

2. 2

   Prepared for dispatch

   Crated and released to the freight carrier, 1 business day.

3. 3

   In transit

   Tracking number emailed; 3–7 business days across the lower 48.

4. 4

   Delivery scheduled

   The carrier calls you to agree a curbside delivery window.

5. 5

   Delivered

   Inspect the crate and note any damage before signing.

Get a live update

Email contact@craftsman-us.shop with your order number, or call (734) 654-8988 (Mon–Fri · 8:30 AM – 5:00 PM EST) and we will check with the carrier directly.

Tracking has not moved in days

Freight tracking often updates only at terminal scans. If nothing changes for 3 business days, contact us and we will chase it. See also our shipping policy.