Processing time
Orders placed before 2:00 PM EST on a business day are prepared for dispatch the same day. Orders placed after that, or on weekends and US holidays, are processed the next business day. You receive an email as soon as your order is released to the carrier.
Shipping cost
Freight shipping is free to all addresses in the contiguous 48 states. We do not add handling, liftgate or fuel surcharges at checkout.
Delivery time
- Standard freight transit: 3–7 business days after dispatch
- Rural and remote ZIP codes: up to 10 business days
- Alaska, Hawaii and US territories: quoted separately before we ship
Riding mowers travel by freight carrier. The carrier calls you to arrange a delivery window, so please give a phone number you answer.
What delivery looks like
Delivery is curbside: the driver brings the crate to the end of your driveway. The mower arrives assembled and rolls off the pallet. Please have an adult present to sign, and inspect the crate before signing.
Tracking
A tracking number is emailed when the shipment leaves the warehouse. If you have not received tracking within 3 business days, email contact@craftsman-us.shop.
Damaged or missing freight
Note any damage on the delivery receipt before the driver leaves, photograph the crate, and contact us within 48 hours. We file the freight claim and arrange a replacement or refund — you are not left dealing with the carrier.
Addresses we cannot ship to
We cannot deliver freight to PO boxes, APO/FPO addresses, or destinations outside the United States.
Questions
Call (734) 654-8988 (Mon–Fri · 8:30 AM – 5:00 PM EST) or see our refund policy.