Customer care

Contact us

Questions about delivery dates, assembly, parts or warranty? Reach us directly — no ticket portals, no bots.

Email us

contact@craftsman-us.shop

Replies within 1 business day

Call us

(734) 654-8988

Fastest for order changes

Support hours

Mon–Fri · 8:30 AM – 5:00 PM EST

Closed on US holidays

Based in

Detroit, Michigan, United States

Ships nationwide

What to include in your message

  • Your order number (if you already ordered)
  • Your ZIP code — it drives delivery timing
  • Model or part you are asking about
  • Photos, if something arrived damaged
Email contact@craftsman-us.shop