Information we collect
- Order information you give us: name, shipping and billing address, email address and phone number.
- Payment information is entered with our payment processor at checkout. We do not store full card numbers on our systems.
- Device and usage information collected automatically: browser type, pages viewed and referring page.
- Support messages you send us by email or phone.
How we use it
- To process, ship and support your order
- To answer questions and handle returns or warranty claims
- To detect fraud and prevent abuse
- To improve the store and understand which pages are useful
We do not sell your personal information.
Sharing with service providers
We share only what is necessary with providers that help us run the store: our payment processor, freight carriers and delivery partners, email/support tooling and our hosting provider. Each may process data only for the service they provide to us.
Cookies
We use cookies and similar storage to keep your cart and preferences and to measure aggregate traffic. You can clear or block cookies in your browser settings; some parts of checkout may then stop working.
Retention
Order records are kept as long as needed for warranty, accounting and legal purposes. Support conversations are kept while your case is open and for a reasonable period after.
Your rights
You can ask us to access, correct or delete the personal information we hold about you, or to stop sending marketing email. Email contact@craftsman-us.shop and we will respond within 30 days. Depending on where you live you may have additional rights under local law.
Children
The store is intended for adults; we do not knowingly collect data from children.
Changes
If this policy changes we update this page. Material changes are noted at the top of the page.
Contact
Craftsman US · contact@craftsman-us.shop · (734) 654-8988 · Detroit, Michigan, United States